Not all shapes include Velcro or anti-slip features — some sets are intentionally designed to be movable and flexible for easier rearranging during play.

Our products are made from PE foam, known for being lightweight yet firm and supportive, and covered with PVC artificial leather that is durable, easy to clean, and soft to the touch.

Yes — all our materials are BPA- and phthalate-free, ensuring they are safe for children and compliant with international safety standards.

Wipe the surface with a soft cloth and mild soap or disinfectant. Avoid harsh chemicals, abrasive sponges, or excessive moisture. IgluSoftPlay Cleaning Up the Fun

• Latvia: 2–3 business days
• European Union: 7–10 business days
• Outside the EU: Around 15 business days

Yes, we do! You can view our full list of shipping countries at checkout.If your delivery country is not listed, please contact us at info@iglusoftplay.com, and we will be happy to provide more details and shipping options for your location.

Delivery is included with your purchase

Please review our Return Policy here: Return and refund policy

Yes, in some cases.
Depending on your country and local regulations, you may be required to pay customs duties or import taxes when your order arrives. These charges are set by local authorities and are the customer’s responsibility.

Yes! We do offer custom orders. To discuss your ideas or request a quote, please contact us at custom@iglusoftplay.com

Yes, you can! Our store allows you to use multiple gift cards in a single purchase.

No, only one discount code can be applied per order.

Some shapes may be available individually. If not part of our standard range, they may be produced as a custom item with additional cost and lead time.  Please contact us at custom@iglusoftplay.com

No. Exchanges are not available; the standard return process applies.

No. Our discount codes do not stack up on top of items that are already on sale or part of a promotion.