Frequently Asked Questions

Below you'll find answers to our most asked questions. If there's still something unanswered - send us a message to info@iglusoftplay.com

Orders & Customization

Do you offer custom orders?

Yes! We do offer custom orders. To discuss your ideas or request a quote, please contact us at custom@iglusoftplay.com

Can I use multiple gift cards for one purchase?

Yes, you can! Our store allows you to use multiple gift cards in a single purchase.

Can I use multiple discount codes at the same time?

No, only one discount code can be applied per order.

Shipping & Delivery

What is the estimated shipping time?

  • Latvia: 2–3 business days
  • European Union: 7–10 business days
  • Outside the EU: Around 15 business days

Do you ship worldwide?

Yes, we do! You can view our full list of shipping countries at checkout.If your delivery country is not listed, please contact us at info@iglusoftplay.com, and we will be happy to provide more details and shipping options for your location.

How much does delivery cost?

Delivery is included with your purchase

How long do I have to wait for a pre-ordered product to be shipped?

Pre-ordered products are usually prepared and shipped between 4 and 6 weeks.

How do I return my product?

Please review our Return Policy here: Return and refund policy

Product Features & Materials

Do all shapes come with Velcro and anti-slip features?

Not all shapes include Velcro or anti-slip features — some sets are intentionally designed to be movable and flexible for easier rearranging during play.

What materials are used for the leather and foam?

Our products are made from PE foam, known for being lightweight yet firm and supportive, and covered with PVC artificial leather that is durable, easy to clean, and soft to the touch.

Is the product BPA and phthalate-free?

Yes — all our materials are BPA- and phthalate-free, ensuring they are safe for children and compliant with international safety standards.