FAQs

Product Features & Materials

Do all shapes come with Velcro and anti-slip features?

Not all shapes include Velcro or anti-slip features — some sets are intentionally designed to be movable and flexible for easier rearranging during play.

What materials are used for the leather and foam?

Our products are made from PE foam, known for being lightweight yet firm and supportive, and covered with PVC artificial leather that is durable, easy to clean, and soft to the touch.

Is the product BPA and phthalate-free?

Yes — all our materials are BPA- and phthalate-free, ensuring they are safe for children and compliant with international safety standards.

How do I clean my IGLU soft play set?

Wipe the surface with a soft cloth and mild soap or disinfectant. Avoid harsh chemicals, abrasive sponges, or excessive moisture. IgluSoftPlay Cleaning Up the Fun

Shipping & Delivery

What is the estimated shipping time?
  • Latvia: 2–3 business days
  • European Union: 7–10 business days
  • Outside the EU: Around 15 business days
Do you ship worldwide?

Yes, we do! You can view our full list of shipping countries at checkout.If your delivery country is not listed, please contact us at info@iglusoftplay.com, and we will be happy to provide more details and shipping options for your location.

How much does delivery cost?

Delivery is included with your purchase

How do I return my product?

Please review our Return Policy here: Return and refund policy

Do I need to pay customs duties or import taxes?

Yes, in some cases.
Depending on your country and local regulations, you may be required to pay customs duties or import taxes when your order arrives. These charges are set by local authorities and are the customer’s responsibility.

Orders & Customization

Do you offer custom orders?

Yes! We do offer custom orders. To discuss your ideas or request a quote, please contact us at custom@iglusoftplay.com

Can I use multiple gift cards for one purchase?

Yes, you can! Our store allows you to use multiple gift cards in a single purchase.

Can I use multiple discount codes at the same time?

No, only one discount code can be applied per order.

Can I order a single replacement piece?

Some shapes may be available individually. If not part of our standard range, they may be produced as a custom item with additional cost and lead time.  Please contact us at custom@iglusoftplay.com

Do you exchange purchased products?

No. Exchanges are not available; the standard return process applies.